Privacy policy

Last updated: April 13, 2025

Introduction

HNY Design, operating under the trade name KØGE Design, is committed to protecting the privacy of our customers. This privacy policy explains how we collect, use, share, and protect personal information as we conduct our business primarily from Belgium and ship our products worldwide.

Contact Information

For any questions regarding privacy, please contact us by email at hello@kogedesign.com.

Information We Collect

We collect information when you interact with our website and services, particularly through our e-commerce platform and internal management systems. This information may include, but is not limited to, names, email addresses, shipping/billing addresses, order details, purchase history, and Browse data. Payment information is processed securely and directly by our payment service providers (like Stripe). We do not collect or store any information related to your payment card on our own servers.

Use of Your Information

We use personal information to:

• Process and fulfill your orders.
• Manage the delivery of purchased products.
• Communicate with you regarding your order or inquiries.
• Manage transactions and prevent fraud.
• Provide customer service and respond to your questions.
• Improve our products, services, and the user experience on our site.
• Comply with our legal and regulatory obligations.

Information Sharing

We share personal information with third-party service providers who help us operate our business and provide our services. This includes:

• Providers of our e-commerce platform.
• Our order, inventory, and customer relationship management systems (potentially via tools like Odoo).
• Our payment processors (like Stripe) to securely process payments.
• Our logistics partners for organizing the shipment and delivery of your orders.
• Analytics and marketing tools to help us understand and improve our business.

Your data may also be disclosed under the following circumstances:

• To comply with legal obligations, such as court orders or legal proceedings.
• To protect our rights, property, or safety, or those of our customers or other parties.
• In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction. This includes strict access controls and the use of data security technologies.

Your Rights

In accordance with GDPR and applicable laws, you have rights concerning your personal information, including:

• The right to access the information we hold about you.
• The right to rectify inaccurate or incomplete information.
• The right to request the deletion of your data ("right to be forgotten") under certain conditions.
• The right to restrict the processing of your data.
• The right to data portability.
• The right to object to the processing of your data, particularly for direct marketing purposes.

To exercise these rights, please contact us at hello@kogedesign.com.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website. This includes cookies necessary for the site's operation, as well as those used for analytics. These technologies help us understand how visitors use our site, improve their experience, and measure the effectiveness of our campaigns.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. All updates will be posted on this page with the date of the last revision. We encourage you to periodically review this policy to stay informed about how we protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy our legal (e.g., for billing and accounting), dispute resolution, and enforcement obligations regarding our commercial agreements and policies.

International Data Transfers

As we ship worldwide and use service providers that may operate internationally (cloud platform providers, payment processors, analytics tools), your personal information may be processed or transferred to countries other than your country of residence. When we transfer personal data outside the European Economic Area (EEA), we ensure that such transfers are carried out in compliance with GDPR and applicable regulations.