Last updated: April 13, 2025
At KØGE Design, we are delighted to ship our furniture, lamps, and home accessories worldwide. Our goal is to make our creations accessible wherever you are.
Important: While we strive to deliver worldwide, for certain very specific or remote destinations, logistical costs or complexities may become prohibitive after the order is placed. In these rare cases, we commit to contacting you very quickly to discuss possible options, including modifying or cancelling the order with a full refund if no viable solution is found.
Our standard delivery service, offered free of charge for all orders and destinations, is a "Threshold" delivery. This means the products are delivered to the entrance of your home on the ground floor, or to the entrance of your building.
For certain products and in specific regions (currently: Belgium, mainland France, Germany, the Netherlands, and mainland Spain - excluding islands), we may be able to offer enhanced delivery services, such as:
These enhanced services are not standard and may incur additional charges. If you are interested in one of these options and are located in an eligible area, please contact us before or after placing your order, or check if the option is offered during the checkout process.
The majority of our pieces are made to order to ensure quality. The standard production time is typically 8 to 12 weeks BEFORE shipping.
In-Stock Products: Occasionally, we may have certain items in stock for faster shipping. If this is the case for a product you have ordered, we will contact you after your order to offer expedited shipping (within a few days). If timing is a critical factor for you, please do not hesitate to contact us by email (hello@kogedesign.com) or via chat BEFORE ordering to check availability and estimated timelines.
Transit Times: Once shipped, delivery generally takes a few business days within Europe. For deliveries outside the European Union, transit times may be slightly longer (typically 1 to 2 additional weeks) due to customs clearance procedures.
As indicated, standard "Threshold" delivery is always free, worldwide.
If enhanced delivery services (room of choice, assembly) are available for your order and location, the associated costs will be indicated during the checkout process or quoted if you contact us beforehand.
For deliveries outside the European Union (including Switzerland, the UK, etc.):
Once your order is prepared and shipped by us via our partner carriers, we will send you an email containing the tracking information (tracking number and link to the carrier's platform), allowing you to follow your package's journey.
It is crucial to check the condition of your parcel upon delivery. As detailed in our Terms of Service, if you notice any visible damage to the packaging (dented, crushed, opened carton, signs of impact...):
Following this procedure is essential for us to be able to claim from transport insurance and quickly find a solution for you.
We pay special attention to packaging to ensure the safety of your products during transport. We mainly use sturdy brown cardboard boxes and suitable cushioning materials, aiming to balance optimal protection with environmental respect.
For any information regarding the possibility of returning a product (right of withdrawal for consumers, conditions, procedure, costs), please consult our detailed Return Policy here: https://kogedesign.com/policies/returns-and-exchanges.